A proposal adapted to each phase of the life cycle of your installation for 100% satisfaction solutions.

 

Satisfying our customers' requests, keeping our commitments, offering quality services, being available 24 hours a day, anticipating the needs, diagnosing and advising, this is the context where this service offer exists, thus confirming CERIC Technologies' partnership will with its customers through a domestic follow-up.

CERIC Technologies has set up an organization in order to offer its customers an assistance to guide them with the use of their equipment and allow them to optimize their factories production.

 

This organisation evolves around 5 main goals:

- Technical assitance & field service :
Contracts and guarantees management (warranties, extended warranty, maintenance, guarantee of the intervention time limits), management of the schedule for the technicians intervention (special kilns, robotics, industrial data processing, hot line, call center, ...

- Modification - optimization of existing installations:
Management of projects for kilns and special kilns, kiln structure, automation, plant computerized supervision system, ...

- Training - documentation :
Technical trainings (specific and generic modules), documentation for equipment and production lines (interactive documentation)

- Spare parts (wearing parts and consumables):
By beefing up the offer for each geographic zone, setting up spare parts mutualized stocks, offering standard replacements, repairs and a spare parts catalogue, CERIC Technologies wishes to develop this activiy, which is essential for the good operation of our Clients' production units.